Current Network Status
Current service status and future planned works and outages
Broadband Normal Service
Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet Normal Service
Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal Service
Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air 1 notice
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PMO-10785 Meir Service Outage
Start Date - End Date : 29/11/2025 14:00 -
Status : Investigating
Type : Outage / Fault
Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal Service
Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres Normal Service
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting Normal Service
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery 1 notice
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PMO-10786 CDP upgrades
Start Date - End Date : 10/12/2025 06:30 - 10/12/2025 14:00
Status : Normal Service
Type : Planned Maintenance
Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal Service
Notices cover – IPVS notices, SIP issues, telephony issues.
- Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored- Investigating
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PMO-10785 Meir Service Outage
Start Date : 29/11/2025 14:00
End Date :
Impact : High - Serious / extended disruption
Risk : High - There is a high chance of Impact
Type : Outage / Fault
Status : Investigating
We are aware of an issue serving Meir masts and believe it to be power, engineers were unable to gain access over the weekend and are now on route to restore service. This is also affecting the surrounding areas.
PMO-10786 CDP upgrades
Start Date : 10/12/2025 06:30
End Date : 10/12/2025 14:00
Estimated Downtime/Fix time : 6 to 8 hours
Impact : High - Serious / extended disruption
Risk : High - There is a high chance of Impact
Type : Planned Maintenance
Status : Normal Service
Essential upgrades to the software that runs our CDP backup platform at both Keele and the remote backup service at Manchester. During this time you will not receive backup emails or have backups taken.
Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.