Current Network Status

20/04/2026 13:26

temporary cooling removed

Temporary cooling is no longer in use as all temperatures have remained stable and within SLA thresholds. The temporary cooling units will remain in place and ready to use if needed. Access restrictions have been lifted, and normal site entry has resumed. The site has reopened under standard operating conditions. A temporary generator has been delivered and installed at the site. Site Staff have completed a building load test, and both the temporary generator and UPS systems are now available to support the building infrastructure. All standing water has been fully removed, and pumping operations are complete.

20/04/2026 13:25

Update - site stability maintained, access restrictions lifted

Monitoring over the weekednd has identified no issues with systems currently insitu. Full redundancy has been restored to the affected area, and site access restrictions have been lifted returning the site to standard operating conditions. At present, site temperatures remain stable and within SLA, and temporary cooling is being slowly reduced based on operational need. The Direct Expansion cooling system, DX 01, has been energized and is operating normally, with cooling stable across all floors.

17/04/2026 09:31

Update

Full redundancy has been restored to the affected area, which contained critical infrastructure, including an 11,000-Volt transformer, Switchboard SBO-2, UPS systems, and generator control systems. At present, site temperatures remain stable and within SLA, and temporary cooling is being slowly reduced based on operational need. The Direct Expansion cooling system, DX 01, has been energized and is operating normally, with cooling stable across all floors. Access restrictions have been lifted, and normal site entry has resumed. The site has reopened under standard operating conditions. A temporary generator has been delivered and installed at the site. Site Staff have successfully completed a building load test, and both the temporary generator and UPS systems are now available to support the building infrastructure. All standing water has been fully removed, and pumping operations are complete. Additional temporary cooling units are available to ensure environmental stability if required, with site temperatures remaining within SLA thresholds. Site Staff will monitor the site for 24 hours to ensure stability.

16/04/2026 12:57

Update

A temporary generator has been delivered and installed at the site. IBX Site Staff have successfully completed a building load test, and both the temporary generator and UPS systems are now available to support the building infrastructure.

16/04/2026 11:04

Update

Site Staff are currently preparing for a building load test using the temporary generator to further validate stability.

16/04/2026 09:32

Update

The affected area contains critical infrastructure, including an 11,000-Volt transformer, Switchboard SBO-2, UPS systems, and generator control systems, resulting in a heightened risk to power and cooling resilience until full redundancy is restored. At present, site temperatures remain stable and within SLA, supported by operational temporary cooling solutions. Generator backup for the cooling system remains unavailable pending the commissioning of the temporary generator. Customer access to the Data Center remains restricted until further notice, and there are no contractors currently on site. Mitigation and Planned Actions A temporary generator has been delivered to the site and installed, with testing and commissioning scheduled for today, 16-APR-2026. All standing water has been removed, and pumping operations are complete. Additional temporary cooling units have been deployed to maintain environmental stability, and site temperatures remain stable within SLA. Customers are advised that access to the building will remain restricted. The restriction will be reassessed at 12:00 Site Local Time today.

15/04/2026 21:25

update

The site is currently in a stable condition, with all standing water now removed. Service Impact As the affected area contains critical infrastructure such as an 11,000 Volt transformer, Switchboards SBO-1 and SBO-2, UPS systems, and generator controls, there remains a heightened risk of power and cooling impact if redundancy cannot be fully restored. However, site temperatures remain within SLA and stable. Temporary cooling solutions have been deployed and are operational. Generator backup for the cooling system remains unavailable pending commissioning of the temporary generator. Access to the Data Center remains closed to all customers until further notice. Mitigation and Planned Actions The temporary generator has been delivered to the site and installed. Testing is scheduled to commence tomorrow, 16-APR-2026. Pumping operations have been completed, and the site is now at a stable condition, with all standing water removed. The Critical Facility Engineering team has deployed additional temporary cooling units in areas with elevated temperatures, ensuring that site temperatures remain stable. To maintain stability, Critical Facility Engineers are performing fire watch overnight and will continue data hall rounds to verify that all temporary cooling units stay operational.

15/04/2026 19:49

update

As the flooded area contains critical equipment: an 11,000 Volt transformer, Switchboards SBO-1 and Switchboard SBO-2, UPS systems, and generator controls, there has been a risk of losing cooling services and power. Impact on cooling equipment contributed to previously elevated site temperatures. At this moment, temperature readings have continued to drop across the affected areas. with most of the datacentre being within SLA but with one localized hotspot being closely managed. Generator backup for the cooling system remains unavailable, resulting in a loss of redundancy. Suspected Root Cause The suspected root cause is a water leak in the sprinkler tank room, caused by a failed joint in the pipework. Mitigation and Planned Actions Switchboard SBO-2 remains isolated. The manual transfer of mechanical cooling load from SBO-2 to SBO-1 using manual transfer switches is still under review due to damage discovered on some of the switches. The fuel tank and temporary generator have been delivered to the site, with installation work in progress. Access remains restricted while Site Staff completes safety checks and continues operational recovery. Pumping operations have been completed. Manual temperature checks are continuing to validate readings against the Building Management System (BMS).

15/04/2026 14:27

update

Suspected Root Cause The suspected root cause is a water leak in the sprinkler tank room, caused by a failed joint in the pipework. Mitigation & Planned Actions Switchboard SBO-2 remains isolated, and Critical Facility Engineers are focusing on restoring cooling and transferring the mechanical cooling load from SBO-2 to SBO-1 using manual transfer switches. Temporary generator and fuel tank arrive within two hours to restore N redundancy. Upon delivery, the temporary generator will be cabled up to support loads from Switchboard SBO-1. The site team has deployed additional temporary cooling units in warmer areas, with more units on the way.

15/04/2026 13:47

update

The standing water has gradually receded, and the fire brigade has since departed the site. Service Impact As the flooded area contains critical equipment: an 11,000 Volt transformer, switchboards SB01 and SB02, UPS systems, and generator controls, there is a high risk of losing cooling services and power. Impact on some cooling equipment has been observed, contributing to elevated site temperatures. Generator backup for the cooling system is unavailable, resulting in a loss of redundancy. Average temperatures are now within SLA, with the highest spot readings recorded at 29°C Mitigation & Planned Actions Switchboard SBO-2 remains isolated, and IBX Critical Facility Engineers will now focus on restoring cooling and transferring the mechanical cooling load from SBO-2 to SBO-1 using manual transfer switches. As a precaution, the Site Team is bringing in a temporary generator with a 3-hour delivery ETA. Upon delivery, the temporary generator will be cabled up to support loads from Switchboard SBO-1. Temporary cooling units are expected on-site in approximately 1.5 hours. Access remains restricted as the IBX Site Team completes safety checks and verifies that conditions are safe for re-entry. IBX Site Staff continue pumping operations to remove the standing water, supported by natural drainage across the IBX. The lower floor is now clear of standing water, and pumps have been installed in the remaining affected areas.

15/04/2026 13:47

update

The standing water has gradually receded, and the fire brigade has since departed the site. Service Impact As the flooded area contains critical equipment: an 11,000 Volt transformer, switchboards SB01 and SB02, UPS systems, and generator controls, there is a high risk of losing cooling services and power. Impact on some cooling equipment has been observed, contributing to elevated site temperatures. Generator backup for the cooling system is unavailable, resulting in a loss of redundancy. Average temperatures are now within SLA, with the highest spot readings recorded at 29°C Mitigation & Planned Actions Switchboard SBO-2 remains isolated, and IBX Critical Facility Engineers will now focus on restoring cooling and transferring the mechanical cooling load from SBO-2 to SBO-1 using manual transfer switches. As a precaution, the Site Team is bringing in a temporary generator with a 3-hour delivery ETA. Upon delivery, the temporary generator will be cabled up to support loads from Switchboard SBO-1. Temporary cooling units are expected on-site in approximately 1.5 hours. Access remains restricted as the IBX Site Team completes safety checks and verifies that conditions are safe for re-entry. IBX Site Staff continue pumping operations to remove the standing water, supported by natural drainage across the IBX. The lower floor is now clear of standing water, and pumps have been installed in the remaining affected areas.

15/04/2026 11:35

Update

Access is still restricted as the Site Team completes safety checks and verifies that conditions are safe for re-entry. Site Staff continue pumping operations to remove the standing water, supported by natural drainage across the IBX. The lower floor is now clear of standing water, and pumps have been installed in the remaining affected areas. Temporary cooling units are currently being deployed to the site. As a precaution, the Site Team is working to bring in a temporary generator to support the site's environmental equipment. Site Staff are conducting manual temperature checks to verify readings against the Building Management System (BMS) and continue to closely monitor conditions while coordinating response efforts.

15/04/2026 10:45

Update

The standing water has gradually receded, and the fire brigade has since departed the site. Service Impact As the flooded area contains critical equipment: an 11,000 Volt transformer, switchboards SB01 and SB02, UPS systems, and generator controls, there is a high risk of losing cooling services and power. Impact on some cooling equipment has been observed, contributing to elevated site temperatures, which remain stable, with the highest reading recorded at 31°C. Generator backup for the cooling system is unavailable, resulting in a loss of redundancy. Mitigation & Planned Actions Access is still restricted as the site team is completing safety checks and validating that conditions are safe for re-entry. Site Staff has commenced pumping operations to remove the standing water, supported by natural drainage across the IBX. The lower floor is now clear of standing water and pumps are now being installed on the remaining affected areas. Temporary cooling units are currently being deployed to the site. As a precaution, the site team are working to bringing in a temporary generator to support environmental equipment at the site. The site team are conducting manual temperature checks to verify readings against the Building Management System (BMS) and continue to closely monitor conditions while coordinating response efforts. Customers should prepare their business continuity plans in case conditions escalate.