Current service status and future planned works and outages
Broadband Normal ServiceNotices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet Normal ServiceNotices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal ServiceNotices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air Normal ServiceNotices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal ServiceNotices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres 1 notice
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting 1 notice
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery Normal ServiceNotices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal ServiceNotices cover – IPVS notices, SIP issues, telephony issues.
Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored
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PMO-10790 Electrical Maintenance
Start Date : 26/03/2026 09:00
End Date : 26/03/2026 18:00
Impact : Low - no disruption
Risk : Low - No impact is expected
Type : Planned Maintenance
Status : Normal Service
We will be carrying out electrical maintenance affecting aircon and generators in our Keele datacentre. No disruption is expected but resilience will be reduced during the work.
Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.