Current Network Status

Current service status and future planned works and outages

 

  Normal Service   Broadband Normal Service

Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Ethernet Normal Service

Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Network Core Normal Service

Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.

  Normal Service   Network Transit Normal Service

Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.

  Normal Service   IC-Air Normal Service

Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Direct ConnectionNormal Service

Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Data Centres Normal Service

Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.

  Normal Service   Hosting Normal Service

Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.

     Backup / Disaster Recovery Normal Service

Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.

  Normal Service   Voice and Video 1 notice

  • PMO-10766 IC-talk3 voice recording maintenance
    Start Date - End Date : 18/10/2025 20:00 - 19/10/2025 06:00
    Status : Normal Service
    Type : Planned Maintenance

Notices cover – IPVS notices, SIP issues, telephony issues.


  • Normal Service Normal Service
  • Maintenance Maintenance
  • Degraded Service Degraded Service
  • Critical Service Critical Service
  • Service Restored Service Restored
  • Investigating Investigating

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PMO-10766 IC-talk3 voice recording maintenance

Start Date : 18/10/2025 20:00

End Date : 19/10/2025 06:00

Estimated Downtime/Fix time : upto 10 hours

Impact : High - Serious / extended disruption

Risk : Medium - Plan for the Impact to happen

Type : Planned Maintenance

Status : Normal Service


We are reaching out to inform you of a scheduled maintenance window on Saturday, 18 October 2025, during which our voice recording platform will be temporarily unavailable. What’s Happening? This upgrade is part of our ongoing efforts to streamline system maintenance and improve the efficiency of future platform updates. When Will This Occur? Start Date: Saturday 18 October 2025 Duration: 20:00 BST to 06:00 BST Sunday 19 October 2025 Impact: During this time, access to the voice recording platform will be temporarily unavailable. Calls will still be recorded during the maintenance window but will not be available for playback on Business Portal and the Recording Portal during this period.





Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.