Current Network Status
Current service status and future planned works and outages
Broadband Normal Service
Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet Normal Service
Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal Service
Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air Normal Service
Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal Service
Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres Normal Service
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting 1 notice
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PMO-10799 Critical security issue affecting PHP
Start Date - End Date : 21/10/2026 08:00 -
Status : Normal Service
Type : Service Notification
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery Normal Service
Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal Service
Notices cover – IPVS notices, SIP issues, telephony issues.
- Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored
Investigating
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PMO-10799 Critical security issue affecting PHP
Start Date : 21/10/2026 08:00
End Date :
Estimated Downtime/Fix time : Unknown
Impact : N/A
Risk : N/A
Type : Service Notification
Status : Normal Service
PHP (a component of most web sites) has published a security update to address a critical security issue that may allow attackers to execute commands on any web server running PHP. The NCSC is encouraging UK organisations to take immediate action to mitigate the security issue https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
Actions and Event History
23/10/2026 13:49
Web Sites off temporarily
Whilst there is no evidence of any issues of compromise we have taken the decision to temporarily take the sites off the Internet until they are on the new server infrastructure. Your websites will revert to the state they were on Wednesday at about 3:00pm when we complete this work early next week.
22/10/2026 16:31
New Servers on the way
New IP for all logins will be 212.57.232.34 We have tried to keep compatibility but are out of options we will have to change at a minimum the sub version of PHP Likely options to choose from will be V5.6, V7.4 and V8.5 Be aware that your site will be at the state it was on Wednesday approximately 3:30pm
21/10/2026 17:27
Who is at risk?
(from PHP.NET All PHP installations serving web requests, including PHP-FPM, Apache with mod_php, php-cgi, FrankenPHP and LiteSpeed. We consider the risk highest for mod_php, with a demonstrated exploit where an unauthenticated request can trigger the attack before any application code runs. We are working to upgrade the PHP for our hosting customers and are keeping today's backup to ensure we have clean sites to reinstall should any customers be directly affected
Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.