Current Network Status
Current service status and future planned works and outages
Broadband Normal Service
Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet 1 notice
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PMO-10787 London Datacentre connectivity / power issues
Start Date - End Date : 20/01/2026 20:14 -
Status : Investigating
Type : Planned Maintenance
Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal Service
Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air 1 notice
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PMO-10785 Meir Service Outage
Start Date - End Date : 29/11/2025 14:00 -
Status : Investigating
Type : Outage / Fault
Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal Service
Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres Normal Service
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting Normal Service
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery Normal Service
Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal Service
Notices cover – IPVS notices, SIP issues, telephony issues.
- Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored- Investigating
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PMO-10785 Meir Service Outage
Start Date : 29/11/2025 14:00
End Date :
Impact : High - Serious / extended disruption
Risk : High - There is a high chance of Impact
Type : Outage / Fault
Status : Investigating
We are aware of an issue serving Meir masts and believe it to be power, engineers were unable to gain access over the weekend and are now on route to restore service. This is also affecting the surrounding areas.
PMO-10787 London Datacentre connectivity / power issues
Start Date : 20/01/2026 20:14
End Date :
Impact : N/A
Risk : N/A
Type : Planned Maintenance
Status : Investigating
Our monitoring system has notified us of an issue affecting a small number of circuits connected to our London datacentre, which may be affecting a limited number of customer connections. Separate to this we have been notified of power issues affecting parts of the datacentre. Our kit in the datacentre is dual resilient powered, and still operational. We are awaiting update from individual circuit providers as well as the datacentre support teams. We will update you once we have more information.
Actions and Event History
20/01/2026 21:52
update
Datacentre engineers restored power to a power distribution unit after an outage of 15 minutes which appears to have been unexpectedly impacted by ongoing power maintenance works. We are awaiting update from providers with relation to circuits which still remain down at this time
Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.