Current service status and future planned works and outages
Broadband Normal ServiceNotices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet Normal ServiceNotices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal ServiceNotices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air Normal ServiceNotices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal ServiceNotices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres Normal Service
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting Normal Service
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery Normal ServiceNotices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal ServiceNotices cover – IPVS notices, SIP issues, telephony issues.
Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored
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Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.