Current Network Status
Current service status and future planned works and outages
Broadband Normal Service
Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet Normal Service
Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal Service
Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air 2 notices
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PMO-10772 Power issue at Meir mast
Start Date - End Date : 10/10/2025 07:30 -
Status : Normal Service
Type : Outage / Fault
-
PMO-10777 Latency identified on Ipstones radios
Start Date - End Date : 13/10/2025 00:00 -
Status : Investigating
Type : Outage / Fault
Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal Service
Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres2 notices
-
PMO-10774 Generator Maintenance IC1 DC
Start Date - End Date : 20/10/2025 10:00 - 20/10/2025 16:00
Status : Normal Service
Type : Planned Maintenance
-
PMO-10775 Electrical Maintenance IC1 DC
Start Date - End Date : 23/10/2025 17:00 - 23/10/2025 17:30
Status : Normal Service
Type : Planned Maintenance
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting 2 notices
-
PMO-10774 Generator Maintenance IC1 DC
Start Date - End Date : 20/10/2025 10:00 - 20/10/2025 16:00
Status : Normal Service
Type : Planned Maintenance
-
PMO-10775 Electrical Maintenance IC1 DC
Start Date - End Date : 23/10/2025 17:00 - 23/10/2025 17:30
Status : Normal Service
Type : Planned Maintenance
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery Normal Service
Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal Service
Notices cover – IPVS notices, SIP issues, telephony issues.
- Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored- Investigating
To subscribe email notifications on these planned maintenance and outages notices please click here and update your email settings.
PMO-10772 Power issue at Meir mast
Start Date : 10/10/2025 07:30
End Date :
Impact : Medium - Brief or minor service disruption
Risk : High - There is a high chance of Impact
Type : Outage / Fault
Status : Normal Service
We saw mains power disruption to the mast at Meir this morning. Engineer has attended site and put the site on generator until power was restored. There is planned work for Sunday to upgrade the power infrastructure - see separate notice.
PMO-10777 Latency identified on Ipstones radios
Start Date : 13/10/2025 00:00
End Date :
Impact : Medium - Brief or minor service disruption
Risk : Medium - Plan for the Impact to happen
Type : Outage / Fault
Status : Investigating
We are investigating high levels of latency which have been reported on the Ipstones IC Air radio connections. This latency is causing some customers to experience slower speeds than expected, so we are troubleshooting to reduce the latency and return connection speeds to their expected levels.
PMO-10774 Generator Maintenance IC1 DC
Start Date : 20/10/2025 10:00
End Date : 20/10/2025 16:00
Estimated Downtime/Fix time : None
Impact : Reduced Resilience
Risk : Low - No impact is expected
Type : Planned Maintenance
Status : Normal Service
We will be carrying out maintenance on one of the generators covering our Keele IC1 datacentre. This will make the generator unavailable during this period. No impact is expected but resilience will be reduced.
PMO-10775 Electrical Maintenance IC1 DC
Start Date : 23/10/2025 17:00
End Date : 23/10/2025 17:30
Estimated Downtime/Fix time : 10 Minutes
Impact : Reduced Resilience
Risk : Low - No impact is expected
Type : Planned Maintenance
Status : Normal Service
Replacement of failing circuit breaker in the aircon distribution board.
Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.