Current Network Status

Current service status and future planned works and outages

 

  Normal Service   Broadband Normal Service

Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Ethernet Normal Service

Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Network Core Normal Service

Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.

  Normal Service   Network Transit Normal Service

Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.

  Normal Service   IC-Air 1 notice

  • PMO-10589 Service Disruption (Crewe & Hack Green Masts)
    Start Date - End Date : 19/01/2021 10:35 - 19/01/2021 16:30
    Status : Service Restored
    Type : Outage / Fault

Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Direct ConnectionNormal Service

Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Data Centres Normal Service

Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.

  Normal Service   Hosting Normal Service

Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.

     Backup / Disaster Recovery Normal Service

Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.

  Normal Service   Voice and Video Normal Service

Notices cover – IPVS notices, SIP issues, telephony issues.


  • Normal Service Normal Service
  • Maintenance Maintenance
  • Degraded Service Degraded Service
  • Critical Service Critical Service
  • Service Restored Service Restored
  • Investigating Investigating

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PMO-10589 Service Disruption (Crewe & Hack Green Masts)

Start Date : 19/01/2021 10:35

End Date : 19/01/2021 16:30

Impact : High - Serious / extended disruption

Risk : High - There is a high chance of Impact

Type : Outage / Fault

Status : Service Restored


Currently investigating service disruption at Crewe and Hack Green


Actions and Event History


19/01/2021 16:26

Update4 - Service Restored

Service has been restored and all sites are back online as of approximately 15 minutes ago. Scottish Power were on site when our engineer arrived but we do not as of yet have a report of the problem. We will continue to monitor and again we apologise for the disruption this has caused.



19/01/2021 15:37

Update3

We have still not received a satisfactory update from the electrical engineers and have therefore dispatched another engineer to revisit site and will provide further updates on arrival. We do apologise for the disruption and our aim is to restore functionality as soon as we possibly can.



19/01/2021 11:40

Update2

An engineer has arrived on site at Waverly Court to find a power outage affecting the entire building, residents and facilities. UPS batteries have depleted due to the extended outage. We are awaiting further updates from the electrical engineers.



19/01/2021 10:49

Update1

Engineers are currently investigating a service outage which is affecting Crewe and Hack Green. Next update will be at 11:45






Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.