Current Network Status

Current service status and future planned works and outages

 

  Normal Service   Broadband Normal Service

Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Ethernet Normal Service

Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Network Core 2 notices

  • PMO-10557 Core Network Resilience Upgrade
    Start Date - End Date : 30/06/2020 23:00 - 01/07/2020 02:00
    Status : Planned Maintenance
    Type : Planned Maintenance

  • PMO-10558 Keele Main Node Upgrade
    Start Date - End Date : 03/07/2020 04:00 - 03/07/2020 07:00
    Status : Planned Maintenance
    Type : Planned Maintenance

Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.

  Normal Service   Network Transit Normal Service

Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.

  Normal Service   IC-Air Normal Service

Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Direct ConnectionNormal Service

Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Data Centres2 notices

  • PMO-10555 Essential maintenance on 2 london datacentre links
    Start Date - End Date : 30/06/2020 23:45 - 01/07/2020 07:45
    Status : CANCELLED
    Type : Planned Maintenance

  • PMO-10558 Keele Main Node Upgrade
    Start Date - End Date : 03/07/2020 04:00 - 03/07/2020 07:00
    Status : Planned Maintenance
    Type : Planned Maintenance

Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.

  Normal Service   Hosting Normal Service

Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.

     Backup / Disaster Recovery Normal Service

Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.

  Normal Service   Voice and Video Normal Service

Notices cover – IPVS notices, SIP issues, telephony issues.


  • Normal Service Normal Service
  • Maintenance Maintenance
  • Degraded Service Degraded Service
  • Critical Service Critical Service
  • Service Restored Service Restored
  • Investigating Investigating

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PMO-10557 Core Network Resilience Upgrade

Start Date : 30/06/2020 23:00

End Date : 01/07/2020 02:00

Estimated Downtime/Fix time : No outage expected

Impact : Low - no disruption

Risk : Low - No impact is expected

Type : Planned Maintenance

Status : Planned Maintenance


As part of our ongoing efforts and commitment to ensure maximum availability we are performing a configuration update across the core network. This is an advisory only notice as the work does not involve any disconnections and is purely configuration. The update provides for increased switching speed in the event of future failures to reduce the need for re-routing lag and improve services for all customers. This update is a precursor to an major upgrade plan for London, Manchester & Keele nodes to substantially increase capacity for some major network expansion to add many new exchanges and regions to our network coverage.




PMO-10555 Essential maintenance on 2 london datacentre links

Start Date : 30/06/2020 23:45

End Date : 01/07/2020 07:45

Impact : Medium - Brief or minor service disruption

Risk : Low - No impact is expected

Type : Planned Maintenance

Status : CANCELLED


We have been notified of essential maintenance being undertaken on multiple backhaul links to our London datacentre to shift traffic onto new routers. We have multiple redundant connections to the London datacentre, so traffic if interrupted will automatically re-route via other connections. The connections affected connect our London datacentre to the Keele datacentre as well as separately to the Hanley exchange. The works on each circuit is being undertaken separately and each circuit is expected to be offline for upto 30 minutes whilst the work is completed.


Actions and Event History


19/06/2020 14:13

Maintenance Cancelled

Work will not be done and this request is cancelled until further notice.





PMO-10558 Keele Main Node Upgrade

Start Date : 03/07/2020 04:00

End Date : 03/07/2020 07:00

Estimated Downtime/Fix time : 5-20 minutes outage depending upon service

Impact : Medium - Brief or minor service disruption

Risk : High - There is a high chance of Impact

Type : Planned Maintenance

Status : Planned Maintenance


All services served from Keele, including Data Center / Hosting, IC-air (Keele, Meir, Ipstones) and direct connection or Ethernets from Keele will be subject to an outage. We are upgrading the Juniper core control plane to 5.25 Tbps and also upgrading the routing engines and software. This will involve replacing both controls planes and engines within the high availability chassis which will mostly be performed while live with no disruption utilising the HA features. However the final update of switching between the engines will require that the system drop all connections and re-learn / re-build the network tables in order to switch to the faster architecture. This process will mean that various systems will be unavailable for between 5 & 20 minutes during this time. This is part of our network upgrade program to add extra capacity for our network expansion into more exchanges and locations while providing even faster routing capabilities and services.





Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.