Current Network Status

Current service status and future planned works and outages

 

  Normal Service   Broadband 1 notice

  • PMO-10584 Router Card Maintenance
    Start Date - End Date : 02/10/2020 23:00 - 03/10/2020 08:00
    Status : Planned Maintenance
    Type : Planned Maintenance

Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Ethernet 1 notice

  • PMO-10584 Router Card Maintenance
    Start Date - End Date : 02/10/2020 23:00 - 03/10/2020 08:00
    Status : Planned Maintenance
    Type : Planned Maintenance

Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Network Core Normal Service

Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.

  Normal Service   Network Transit Normal Service

Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.

  Normal Service   IC-Air 1 notice

  • PMO-10584 Router Card Maintenance
    Start Date - End Date : 02/10/2020 23:00 - 03/10/2020 08:00
    Status : Planned Maintenance
    Type : Planned Maintenance

Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Direct ConnectionNormal Service

Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Data Centres Normal Service

Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.

  Normal Service   Hosting Normal Service

Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.

     Backup / Disaster Recovery Normal Service

Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.

  Normal Service   Voice and Video Normal Service

Notices cover – IPVS notices, SIP issues, telephony issues.


  • Normal Service Normal Service
  • Maintenance Maintenance
  • Degraded Service Degraded Service
  • Critical Service Critical Service
  • Service Restored Service Restored
  • Investigating Investigating

To subscribe email notifications on these planned maintenance and outages notices please click here and update your email settings.


PMO-10584 Router Card Maintenance

Start Date : 02/10/2020 23:00

End Date : 03/10/2020 08:00

Estimated Downtime/Fix time : 5 minutes

Impact : Medium - Brief or minor service disruption

Risk : High - There is a high chance of Impact

Type : Planned Maintenance

Status : Planned Maintenance


We are changing a transmission card within the router and this will affect the following Customer service delivery points. Stoke City Exchange Willaston Exchange Mow-Cop IC-Air (incl Chatterley Whitfield) Trentham IC-Air Some national broadband customers may see brief interruption.





Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.