Current Network Status

Current service status and future planned works and outages

 

  Normal Service   Broadband 2 notices

  • PMO-10603 Essential maintenance affecting BTwholesale delivered broadband services
    Start Date - End Date : 15/04/2021 00:01 - 15/04/2021 06:00
    Status : Normal Service
    Type : Planned Maintenance

  • PMO-10607 Router Upgrade for Stoke City Exchange
    Start Date - End Date : 20/04/2021 21:00 - 21/04/2021 02:00
    Status :
    Type : Planned Maintenance

Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Ethernet 1 notice

  • PMO-10607 Router Upgrade for Stoke City Exchange
    Start Date - End Date : 20/04/2021 21:00 - 21/04/2021 02:00
    Status :
    Type : Planned Maintenance

Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Network Core Normal Service

Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.

  Normal Service   Network Transit Normal Service

Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.

  Normal Service   IC-Air 1 notice

  • PMO-10605 Crewe ic-air mast radio replacement
    Start Date - End Date : 10/04/2021 13:00 - 10/04/2021 19:00
    Status :
    Type : Planned Maintenance

Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Direct ConnectionNormal Service

Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Data Centres Normal Service

Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.

  Normal Service   Hosting Normal Service

Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.

     Backup / Disaster Recovery Normal Service

Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.

  Normal Service   Voice and Video Normal Service

Notices cover – IPVS notices, SIP issues, telephony issues.


  • Normal Service Normal Service
  • Maintenance Maintenance
  • Degraded Service Degraded Service
  • Critical Service Critical Service
  • Service Restored Service Restored
  • Investigating Investigating

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PMO-10605 Crewe ic-air mast radio replacement

Start Date : 10/04/2021 13:00

End Date : 10/04/2021 19:00

Estimated Downtime/Fix time : <1hr

Impact : Medium - Brief or minor service disruption

Risk : High - There is a high chance of Impact

Type : Planned Maintenance

Status :


We are undertaking essential maintenance to replace radios on our Crewe mast to remove older radios from our network to allow for increased capacity going forwards. Customers connections will be offline whilst the old radio is removed, and a new radio is installed and powered up. We anticipate customer downtime to be <1hr per customer connection. RISK OF DISRUPTION In the process of carrying out the maintenance works we may encounter issues which result in the works taking longer than anticipated and consequently the disruption to your service may be extended. IMPORTANT NOTE This work is being carried out under strict health and safety rules and may be delayed or amended due to weather or other conditions. Further updates will be issued if it becomes necessary to alter the schedule.




PMO-10603 Essential maintenance affecting BTwholesale delivered broadband services

Start Date : 15/04/2021 00:01

End Date : 15/04/2021 06:00

Estimated Downtime/Fix time : upto 1 hour

Impact : Medium - Brief or minor service disruption

Risk : Medium - Plan for the Impact to happen

Type : Planned Maintenance

Status : Normal Service


We have been notified of essential maintenance being undertaken on the BT network which will affect BT Wholesale delivered broadband services: BT are upgrading some 21C network software. The outage to all customers will be approx. 15 minutes whilst the device is rebooted. This could extend to 1 hour if roll back is required to reboot to the old code. Each node will be upgraded in a sequential manner to avoid any potential resilience issues The downtime will start some time after 01:00 BT plan to be finished by 04:00, however if they encounter additional problems, service outage could extend to 06:00. RISK OF DISRUPTION In the process of carrying out the maintenance works we may encounter issues which result in the works taking longer than anticipated and consequently the disruption to your service may be extended. IMPORTANT NOTE This work is being carried out under strict health and safety rules and may be delayed or amended due to weather or other conditions. Further updates will be issued if it becomes necessary to alter the schedule.




PMO-10607 Router Upgrade for Stoke City Exchange

Start Date : 20/04/2021 21:00

End Date : 21/04/2021 02:00

Estimated Downtime/Fix time : 30-120 mins

Impact : Medium - Brief or minor service disruption

Risk : High - There is a high chance of Impact

Type : Planned Maintenance

Status :


We are upgrading the router at Stoke City exchange to allow for higher throughput and the larger number of customers that we are now serving. This will affect Ethernet customers and Broadband customers served from the exchange. As this is a full hardware replacement, we aim for an outage of around half an hour. Though this may be longer if there are issues encountered.





Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.