Current Network Status

Current service status and future planned works and outages

 

  Normal Service   Broadband 3 notices

  • PMO-10723 Essential 3rd party maintenance 24/07/2024 22:00 - 25/07/2024 06:00
    Start Date - End Date : 24/07/2024 22:00 - 25/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance
  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault
  • PMO-10724 Essential 3rd party maintenance 30/07/2024 22:00 - 31/07/2024 06:00
    Start Date - End Date : 30/07/2024 22:00 - 31/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance

Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Ethernet 3 notices

  • PMO-10723 Essential 3rd party maintenance 24/07/2024 22:00 - 25/07/2024 06:00
    Start Date - End Date : 24/07/2024 22:00 - 25/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance
  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault
  • PMO-10724 Essential 3rd party maintenance 30/07/2024 22:00 - 31/07/2024 06:00
    Start Date - End Date : 30/07/2024 22:00 - 31/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance

Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Network Core 1 notice

  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault

Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.

  Normal Service   Network Transit 1 notice

  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault

Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.

  Normal Service   IC-Air 3 notices

  • PMO-10723 Essential 3rd party maintenance 24/07/2024 22:00 - 25/07/2024 06:00
    Start Date - End Date : 24/07/2024 22:00 - 25/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance
  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault
  • PMO-10724 Essential 3rd party maintenance 30/07/2024 22:00 - 31/07/2024 06:00
    Start Date - End Date : 30/07/2024 22:00 - 31/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance

Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Direct Connection 3 notices

  • PMO-10723 Essential 3rd party maintenance 24/07/2024 22:00 - 25/07/2024 06:00
    Start Date - End Date : 24/07/2024 22:00 - 25/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance
  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault
  • PMO-10724 Essential 3rd party maintenance 30/07/2024 22:00 - 31/07/2024 06:00
    Start Date - End Date : 30/07/2024 22:00 - 31/07/2024 06:00
    Status : Normal Service
    Type : Planned Maintenance

Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”

  Normal Service   Data Centres 1 notice

  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault

Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.

  Normal Service   Hosting 1 notice

  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault

Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.

     Backup / Disaster Recovery 1 notice

  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault

Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.

  Normal Service   Voice and Video 1 notice

  • PMO-10726 Intermittent issue affecting inbound calls into IC support
    Start Date - End Date : 25/07/2024 09:00 - 25/07/2024 11:00
    Status : Normal Service
    Type : Outage / Fault

Notices cover – IPVS notices, SIP issues, telephony issues.


  • Normal Service Normal Service
  • Maintenance Maintenance
  • Degraded Service Degraded Service
  • Critical Service Critical Service
  • Service Restored Service Restored
  • Investigating Investigating

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PMO-10723 Essential 3rd party maintenance 24/07/2024 22:00 - 25/07/2024 06:00

Start Date : 24/07/2024 22:00

End Date : 25/07/2024 06:00

Estimated Downtime/Fix time : upto 7 hours during the maintenance window

Impact : High - Serious / extended disruption

Risk : N/A

Type : Planned Maintenance

Status : Normal Service


We have been notified of essential 3rd party maintenance to migrate onto new termination equipment. Unfortunately due to the nature of works involved we are unable to provide you with a better estimate of downtime to the service we provide you. Whilst a lengthy maintenance window is scheduled to cover all eventualities, we anticipate services will recover in a shorter timeframe The maintenance will affect connections served from the following points of presence: Stafford exchange Stoke City exchange Newcastle-under-Lyme exchange Willaston exchange Stoke City exchange Mowcop Trentham Planned Start: 24/07/2024 22:00 Planned End: 25/07/2024 06:00 Outage Start: 24/07/2024 23:00 Outage End: 25/07/2024 06:00




PMO-10726 Intermittent issue affecting inbound calls into IC support

Start Date : 25/07/2024 09:00

End Date : 25/07/2024 11:00

Impact : Medium - Brief or minor service disruption

Risk : Medium - Plan for the Impact to happen

Type : Outage / Fault

Status : Normal Service


We are investigating an intermittent issue affecting some inbound calls to our support team. If you are unable to contact us via phone please email support@ic.co.uk to raise faults or utilise the online chat on our website ic.uk We will advise once we have a further update.


Actions and Event History


25/07/2024 11:08

The issue has now been resolved and inbound calls are connecting successfully.





PMO-10724 Essential 3rd party maintenance 30/07/2024 22:00 - 31/07/2024 06:00

Start Date : 30/07/2024 22:00

End Date : 31/07/2024 06:00

Estimated Downtime/Fix time : brief outage whilst services are reconfigured

Impact : Medium - Brief or minor service disruption

Risk : N/A

Type : Planned Maintenance

Status : Normal Service


We have been notified of essential 3rd party maintenance to migrate service to a new site, customers will only see a small hit when the services will be reconfigured. Unfortunately due to the nature of works involved we are unable to provide you with a better estimate of downtime to the service we provide you. Whilst a lengthy maintenance window is scheduled to cover all eventualities, we anticipate services will recover in a shorter timeframe The maintenance will affect connections served from the following points of presence: Stafford exchange Stoke City exchange Newcastle-under-Lyme exchange Willaston exchange Stoke City exchange Mowcop Trentham Planned Start: 30/07/2024 22:00 Planned End: 31/07/2024 06:00 Outage Start: 30/07/2024 23:00 Outage End: 31/07/2024 06:00





Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.