Current Network Status
Current service status and future planned works and outages
Broadband 2 notices
-
PMO-10603 Essential maintenance affecting BTwholesale delivered broadband services
Start Date - End Date : 15/04/2021 00:01 - 15/04/2021 06:00
Status : Normal Service
Type : Planned Maintenance
-
PMO-10607 Router Upgrade for Stoke City Exchange
Start Date - End Date : 20/04/2021 21:00 - 21/04/2021 02:00
Status :
Type : Planned Maintenance
Notices cover - Broadband services and broadband infrastructure. This covers all variants of ADSL, FTTC, (including the FTTC element of Ethernet over FTTC ) The Internet Element is covered separately in “Internet - Network Transit Service”
Ethernet 1 notice
-
PMO-10607 Router Upgrade for Stoke City Exchange
Start Date - End Date : 20/04/2021 21:00 - 21/04/2021 02:00
Status :
Type : Planned Maintenance
Notices cover – All Ethernet Services including all variants of Ethernet Circuits including EFM and the Ethernet element of Ethernet over FTTC. The Internet Element is covered separately in “Internet - Network Transit Service”
Network Core Normal Service
Notices cover - Core Network links, Routers which have the potential to affect all other services.
DNS & Time Servers.
MPLS core network – including private managed networks and virtual circuits.
Network Transit Normal Service
Notices cover – The correct functioning of links between and service both to and from Peers and Transit Providers providing onward Internet connections.
IC-Air 1 notice
-
PMO-10605 Crewe ic-air mast radio replacement
Start Date - End Date : 10/04/2021 13:00 - 10/04/2021 19:00
Status :
Type : Planned Maintenance
Notices cover – Masts and backhaul to our Core network, also the sections of the broadband infrastructure which IC-Air uses. The Internet Element is covered separately in “Internet - Network Transit Service”
Direct ConnectionNormal Service
Notices cover – Direct connections in buildings. The Internet Element is covered separately in “Internet - Network Transit Service”
Data Centres Normal Service
Notices cover – The physical space for hosting and colocation.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Hosting Normal Service
Notices cover – Virtual Machines, Hosting.
The Internet Element is covered separately in “Internet - Network Transit Service”.
Backup / Disaster Recovery Normal Service
Notices cover – The availability and service readiness of Workplace Recovery and the functions of backup services.
Voice and Video Normal Service
Notices cover – IPVS notices, SIP issues, telephony issues.
- Normal Service
Maintenance
Degraded Service
Critical Service
Service Restored
Investigating
To subscribe email notifications on these planned maintenance and outages notices please click here and update your email settings.
PMO-10605 Crewe ic-air mast radio replacement
Start Date : 10/04/2021 13:00
End Date : 10/04/2021 19:00
Estimated Downtime/Fix time : <1hr
Impact : Medium - Brief or minor service disruption
Risk : High - There is a high chance of Impact
Type : Planned Maintenance
Status :
We are undertaking essential maintenance to replace radios on our Crewe mast to remove older radios from our network to allow for increased capacity going forwards. Customers connections will be offline whilst the old radio is removed, and a new radio is installed and powered up. We anticipate customer downtime to be <1hr per customer connection. RISK OF DISRUPTION In the process of carrying out the maintenance works we may encounter issues which result in the works taking longer than anticipated and consequently the disruption to your service may be extended. IMPORTANT NOTE This work is being carried out under strict health and safety rules and may be delayed or amended due to weather or other conditions. Further updates will be issued if it becomes necessary to alter the schedule.
PMO-10603 Essential maintenance affecting BTwholesale delivered broadband services
Start Date : 15/04/2021 00:01
End Date : 15/04/2021 06:00
Estimated Downtime/Fix time : upto 1 hour
Impact : Medium - Brief or minor service disruption
Risk : Medium - Plan for the Impact to happen
Type : Planned Maintenance
Status : Normal Service
We have been notified of essential maintenance being undertaken on the BT network which will affect BT Wholesale delivered broadband services: BT are upgrading some 21C network software. The outage to all customers will be approx. 15 minutes whilst the device is rebooted. This could extend to 1 hour if roll back is required to reboot to the old code. Each node will be upgraded in a sequential manner to avoid any potential resilience issues The downtime will start some time after 01:00 BT plan to be finished by 04:00, however if they encounter additional problems, service outage could extend to 06:00. RISK OF DISRUPTION In the process of carrying out the maintenance works we may encounter issues which result in the works taking longer than anticipated and consequently the disruption to your service may be extended. IMPORTANT NOTE This work is being carried out under strict health and safety rules and may be delayed or amended due to weather or other conditions. Further updates will be issued if it becomes necessary to alter the schedule.
PMO-10607 Router Upgrade for Stoke City Exchange
Start Date : 20/04/2021 21:00
End Date : 21/04/2021 02:00
Estimated Downtime/Fix time : 30-120 mins
Impact : Medium - Brief or minor service disruption
Risk : High - There is a high chance of Impact
Type : Planned Maintenance
Status :
We are upgrading the router at Stoke City exchange to allow for higher throughput and the larger number of customers that we are now serving. This will affect Ethernet customers and Broadband customers served from the exchange. As this is a full hardware replacement, we aim for an outage of around half an hour. Though this may be longer if there are issues encountered.
Faults can be raised during normal helpdesk opening hours and response times start to apply when a case is officially opened with the supplier following initial tests and diagnostics.